Pods4U

Pods4U is an Irish company specialising in high quality garden pods. Their pods can be designed for a range of different uses (home office, gyms, living space etc.) and offer a unique solution for customers looking to add more space to their home.

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Their growth since they launched in 2022 has been incredible.

They’ve 3x’d their team, delivered pods all across Ireland and grown their social media following by over 46,000 organically.

However, this growth brought a new challenge: keeping up with an influx of customer requests and questions.

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The Challenge

They've received over 1,200 messages from customers through their website alone, many more through social media channels. And the number of requests was increasing each month.

With a product like this, customers naturally have a lot of questions related to design, materials and general logistics. However, the hours spent replying to these questions everyday was unsustainable so we developed a solution.

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The Solution

We built a custom AI chatbot that would act as a customer support assistant.

This chatbot is an expert of Pods4U and could provide accurate, round-the-clock answers to customer inquiries.

This chatbot was 'trained' on all of the company information and could provide conversional style answers across a range of key areas:

• Price Inquiries
• Pod Type and Solutions
• Space and Functionality Inquiries
• Customisation and Materials
• Installation and Logistics
• Extensions and Other Use Cases
• Planning Requirements and Council Grants

Because this chatbot was built using AI and had access to key business information, it could intelligently understand the customer's question and provide a useful response.

We also built lead collection functionality so that interested customer information could be captured seamlessly in the chat.

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